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JS Help Desk – AI-Powered Support & Ticketing System <= 3.1.4 — Insecure Direct Object Reference to Authenticated (Subscriber+) Cross-User Support Ticket Disclosure

CVE-2026-15209Published · Updated

Action summary

Affected: ≤3.1.4Update to 3.1.5 or newer

All remediation steps
Watch plugin
Severity
Medium4.3
CVSS
4.3
CVSS 3.1 · CNA (Wordfence)
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
What does this vector mean?
AV:N Attack vector
Network
AC:L Attack complexity
Low
PR:L Privileges required
Low
UI:N User interaction
None
S:U Scope
Unchanged
C:N Confidentiality
None
I:L Integrity
Low
A:N Availability
None
Weakness
CWE-639 Authorization Bypass Through User-Controlled Key
Required access
Unknown
Exploit prediction (EPSS)
No score
CISA KEV
Not listed
On this page8

Am I affected?

JS Help Desk – AI-Powered Support & Ticketing System js-support-ticket

  1. Affected≤ 3.1.4
  2. Patched in3.1.5

Update to 3.1.5 or newer.

You are affected if you run ≤ 3.1.4. Version 3.1.5 and later are not affected by this issue.

  • Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under JS Help Desk – AI-Powered Support & Ticketing System.
  • No admin access? Run a passive check of your site. It reads public files only.

What to do

  1. Update to version 3.1.5, or a newer patched version
  2. Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
  3. Watch JS Help Desk – AI-Powered Support & Ticketing System to get an email when the next vulnerability is published.

Advisory

Source description from Wordfence Intelligence, credited to Sai Praneeth Koti.

The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in versions up to, and including, 3.1.4. This is due to missing authorization checks on the ticket edit action, allowing any authenticated user to access tickets without verifying ownership or role. This makes it possible for authenticated attackers, with subscriber-level access and above, to view and edit arbitrary support tickets belonging to other users by manipulating the ticket ID parameter.

Exploits & references

Proof-of-concept & detection

No public proof-of-concept or detection template is known for this vulnerability.

Advisories & patches

More in JS Help Desk – AI-Powered Support & Ticketing System

All 38
More vulnerabilities in JS Help Desk – AI-Powered Support & Ticketing System
SeverityVulnerabilityCVEPublished
Medium5.3Missing Authorization
≤5.0.3Update to 5.0.4
CVE-2026-119513
Medium6.4Authenticated (Subscriber+) Stored DOM-Based Cross-Site Scripting via 'jsticket_message' Ticket Field via VenoBox data-title
≤5.0.2Update to 5.0.3
CVE-2026-118046
Medium4.9Authenticated (Administrator+) Path Traversal to Arbitrary File Deletion via 'support_custom_img' Parameter
≤5.0.1Update to 5.0.2
CVE-2026-104739
Medium4.3Authenticated (Subscriber+) Insecure Direct Object Reference
≤4.0.0Update to 5.0.0
CVE-2026-103079
Medium4.3Authenticated (Subscriber+) Insecure Direct Object Reference
≤4.0.0Update to 5.0.0
CVE-2026-103078

Timeline

  1. CVE published

    Severity medium, CVSS 4.3

  2. Record last updated

Sources & licenses

Wordfence record
Vulnerability data
Wordfence Intelligence. [object Object] Licensed under the CC BY-SA 4.0.
CVE® identifiers
[object Object]. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
CVSS / CWE
National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.
VulnCrest content
Summary, remediation guidance and page layout © VulnCrest. Not sourced from NVD.

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