JS Help Desk <= 3.1.3 — Missing Authorization to Authenticated (Subscriber+) Ticket Reply Modification
CVE-2026-14929Published · Updated Action summary
Affected: ≤3.1.3Update to 3.1.4 or newer
All remediation steps- Severity
- Medium4.3
- CVSS
- 4.3CVSS 3.1 · CNA (Wordfence)
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:NWhat does this vector mean?
AV:NAttack vector- Network
AC:LAttack complexity- Low
PR:LPrivileges required- Low
UI:NUser interaction- None
S:UScope- Unchanged
C:NConfidentiality- None
I:LIntegrity- Low
A:NAvailability- None
- Weakness
- CWE-863 Incorrect Authorization
- Required access
- Unknown
- Exploit prediction (EPSS)
- No score
- CISA KEV
- Not listed
On this page8
Am I affected?
JS Help Desk – AI-Powered Support & Ticketing System js-support-ticket
- Affected≤ 3.1.3
- Patched in3.1.4
Update to 3.1.4 or newer.
You are affected if you run ≤ 3.1.3. Version 3.1.4 and later are not affected by this issue.
- Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under JS Help Desk – AI-Powered Support & Ticketing System.
- No admin access? Run a passive check of your site. It reads public files only.
What to do
- Update to version 3.1.4, or a newer patched version
- Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
- Watch JS Help Desk – AI-Powered Support & Ticketing System to get an email when the next vulnerability is published.
Advisory
Source description from Wordfence Intelligence, credited to Yaswanth Reddy Sunkara.
The JS Help Desk plugin for WordPress is vulnerable to unauthorized access in versions up to, and including, 3.1.3. This is due to missing authorization check in the editReply() function allowing any authenticated user to edit replies without verifying ownership or role. This makes it possible for authenticated attackers, with subscriber-level access and above, to modify arbitrary ticket replies belonging to other users.
Exploits & references
Proof-of-concept & detection
No public proof-of-concept or detection template is known for this vulnerability.
Advisories & patches
- Advisorywordfence.com
Related CVEs
More in JS Help Desk – AI-Powered Support & Ticketing System
All 38| Severity | Vulnerability | CVE | Published |
|---|---|---|---|
| Medium5.3 | Missing Authorization ≤5.0.3Update to 5.0.4 | CVE-2026-119513 | |
| Medium6.4 | Authenticated (Subscriber+) Stored DOM-Based Cross-Site Scripting via 'jsticket_message' Ticket Field via VenoBox data-title ≤5.0.2Update to 5.0.3 | CVE-2026-118046 | |
| Medium4.9 | Authenticated (Administrator+) Path Traversal to Arbitrary File Deletion via 'support_custom_img' Parameter ≤5.0.1Update to 5.0.2 | CVE-2026-104739 | |
| Medium4.3 | Authenticated (Subscriber+) Insecure Direct Object Reference ≤4.0.0Update to 5.0.0 | CVE-2026-103079 | |
| Medium4.3 | Authenticated (Subscriber+) Insecure Direct Object Reference ≤4.0.0Update to 5.0.0 | CVE-2026-103078 |
- Medium5.3Missing Authorization
≤5.0.3Update to 5.0.4
- Medium6.4Authenticated (Subscriber+) Stored DOM-Based Cross-Site Scripting via 'jsticket_message' Ticket Field via VenoBox data-title
≤5.0.2Update to 5.0.3
- Medium4.9Authenticated (Administrator+) Path Traversal to Arbitrary File Deletion via 'support_custom_img' Parameter
≤5.0.1Update to 5.0.2
- Medium4.3Authenticated (Subscriber+) Insecure Direct Object Reference
≤4.0.0Update to 5.0.0
- Medium4.3Authenticated (Subscriber+) Insecure Direct Object Reference
≤4.0.0Update to 5.0.0
Timeline
CVE published
Severity medium, CVSS 4.3
Record last updated
Sources & licenses
Wordfence record- Vulnerability data
- Wordfence Intelligence. [object Object] Licensed under the CC BY-SA 4.0.
- CVE® identifiers
- [object Object]. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
- CVSS / CWE
- National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.
- VulnCrest content
- Summary, remediation guidance and page layout © VulnCrest. Not sourced from NVD.