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Support Genix <= 1.4.11 — Authenticated (Subscriber+) Insecure Direct Object Reference

CVE-2025-30777Published · Updated

Action summary

Affected: ≤1.4.11Update to 1.4.12 or newer

All remediation steps
Watch plugin
Severity
Medium5.4
CVSS
5.4
CVSS 3.1 · CNA (Wordfence)
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:N
What does this vector mean?
AV:N Attack vector
Network
AC:L Attack complexity
Low
PR:L Privileges required
Low
UI:N User interaction
None
S:U Scope
Unchanged
C:L Confidentiality
Low
I:L Integrity
Low
A:N Availability
None
Weakness
CWE-639 Authorization Bypass Through User-Controlled Key
Required access
Unknown
Exploit prediction (EPSS)
No score
CISA KEV
Not listed
On this page8

Am I affected?

Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System support-genix-lite

  1. Affected≤ 1.4.11
  2. Patched in1.4.12

Update to 1.4.12 or newer.

You are affected if you run ≤ 1.4.11. Version 1.4.12 and later are not affected by this issue.

  • Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System.
  • No admin access? Run a passive check of your site. It reads public files only.

What to do

  1. Update to version 1.4.12, or a newer patched version
  2. Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
  3. Watch Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System to get an email when the next vulnerability is published.

Advisory

Source description from Wordfence Intelligence, credited to astra.r3verii.

The Support Genix – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 1.4.11 due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to perform an unauthorized action.

Exploits & references

Proof-of-concept & detection

No public proof-of-concept or detection template is known for this vulnerability.

Advisories & patches

More in Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System

All 7
More vulnerabilities in Support Genix – Helpdesk, AI Chatbot, Knowledge Base & Customer Support Ticketing System
SeverityVulnerabilityCVEPublished
Medium6.5Authenticated (Subscriber+) SQL Injection
≤1.4.54Update to 1.4.55
CVE-2026-110895
High8.8Authenticated (Subscriber+) Authentication Bypass to Administrator Account Takeover via 'p' Parameter Forged Guest Token
≤1.4.52Update to 1.4.53
CVE-2026-19806
Critical9.1Unauthenticated Arbitrary File Download
<1.4.48Update to 1.4.48
CVE-2026-15932
Medium5.3Missing Authorization
≤1.4.47Update to 1.4.48
CVE-2026-14862
Medium5.3Missing Authorization
≤1.4.23Update to 1.4.24
CVE-2025-58635

Timeline

  1. CVE published

    Severity medium, CVSS 5.4

  2. Record last updated

Sources & licenses

Wordfence record
Vulnerability data
Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. Licensed under the CC BY-SA 4.0.
CVE® identifiers
Copyright 1999-2026 The MITRE Corporation. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
CVSS / CWE
National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.
VulnCrest content
Summary, remediation guidance and page layout © VulnCrest. Not sourced from NVD.

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