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SupportCandy – Helpdesk & Customer Support Ticket System <= 3.3.7 — Authentication Bypass to Support Session Takeover

CVE-2025-10658Published · Updated

Action summary

Affected: ≤3.3.7Update to 3.3.8 or newer

All remediation steps
Watch plugin
Severity
Medium6.5
CVSS
6.5
CVSS 3.1 · CNA (Wordfence)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N
What does this vector mean?
AV:N Attack vector
Network
AC:L Attack complexity
Low
PR:N Privileges required
None
UI:N User interaction
None
S:U Scope
Unchanged
C:L Confidentiality
Low
I:L Integrity
Low
A:N Availability
None
Weakness
CWE-307 Improper Restriction of Excessive Authentication Attempts
Required access
No account needed
Exploit prediction (EPSS)
No score
CISA KEV
Not listed
On this page8

Am I affected?

SupportCandy – Helpdesk, Support Ticket System & AI Chatbot supportcandy

  1. Affected≤ 3.3.7
  2. Patched in3.3.8

Update to 3.3.8 or newer.

You are affected if you run ≤ 3.3.7. Version 3.3.8 and later are not affected by this issue.

  • Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under SupportCandy – Helpdesk, Support Ticket System & AI Chatbot.
  • No admin access? Run a passive check of your site. It reads public files only.
  • No account is needed to exploit this. Treat any exposed site on an affected version as at risk.

What to do

  1. Update to version 3.3.8, or a newer patched version
  2. Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
  3. Watch SupportCandy – Helpdesk, Support Ticket System & AI Chatbot to get an email when the next vulnerability is published.

Advisory

Source description from Wordfence Intelligence, credited to Jonas Benjamin Friedli.

The SupportCandy – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Authentication Bypass in all versions up to, and including, 3.3.7. This is due to missing rate limiting on the OTP verification for guest login. This makes it possible for unauthenticated attackers to bypass authentication and gain unauthorized access to customer support tickets by brute forcing the 6-digit OTP code.

Exploits & references

Proof-of-concept & detection

No public proof-of-concept or detection template is known for this vulnerability.

Advisories & patches

More in SupportCandy – Helpdesk, Support Ticket System & AI Chatbot

All 24
More vulnerabilities in SupportCandy – Helpdesk, Support Ticket System & AI Chatbot
SeverityVulnerabilityCVEPublished
Medium6.4Authenticated (Subscriber+) Stored Cross-Site Scripting via 'name' Parameter
≤3.5.3Update to 3.5.4
CVE-2026-94378
Medium6.5Authenticated (Custom+) SQL Injection via 'sort_by' Parameter
≤3.5.3Update to 3.5.4
CVE-2026-94539
Medium5.33.5.2 - Unauthenticated Information Exposure
3.3.6 – 3.5.2Update to 3.5.3
CVE-2026-81022
Medium5.33.5.2 - Unauthenticated Ticket Attachment Read
3.2.9 – 3.5.2Update to 3.5.3
CVE-2026-81021
Medium5.3Missing Authorization
≤3.5.1Update to 3.5.2
CVE-2026-73350

Timeline

  1. CVE published

    Severity medium, CVSS 6.5

  2. Record last updated

Sources & licenses

Wordfence record
Vulnerability data
Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. Licensed under the CC BY-SA 4.0.
CVE® identifiers
Copyright 1999-2026 The MITRE Corporation. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
CVSS / CWE
National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.
VulnCrest content
Summary, remediation guidance and page layout © VulnCrest. Not sourced from NVD.

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