ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.9 — Authenticated (Subscriber+) Insecure Direct Object Reference via 'eh_crm_ticket_single_view_client'
CVE-2025-10039Published · Updated Action summary
Affected: ≤3.2.9Update to 3.3.0 or newer
All remediation steps- Severity
- Medium4.3
- CVSS
- 4.3CVSS 3.1 · CNA (Wordfence)
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:NWhat does this vector mean?
AV:NAttack vector- Network
AC:LAttack complexity- Low
PR:LPrivileges required- Low
UI:NUser interaction- None
S:UScope- Unchanged
C:LConfidentiality- Low
I:NIntegrity- None
A:NAvailability- None
- Required access
- Unknown
- Exploit prediction (EPSS)
- No score
- CISA KEV
- Not listed
On this page8
Am I affected?
ELEX WordPress HelpDesk & Customer Ticketing System elex-helpdesk-customer-support-ticket-system
- Affected≤ 3.2.9
- Patched in3.3.0
Update to 3.3.0 or newer.
You are affected if you run ≤ 3.2.9. Version 3.3.0 and later are not affected by this issue.
- Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under ELEX WordPress HelpDesk & Customer Ticketing System.
- No admin access? Run a passive check of your site. It reads public files only.
What to do
- Update to version 3.3.0, or a newer patched version
- Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
- Watch ELEX WordPress HelpDesk & Customer Ticketing System to get an email when the next vulnerability is published.
Advisory
Source description from Wordfence Intelligence, credited to Athiwat Tiprasaharn (Jitlada).
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to, and including, 3.2.9 via the 'eh_crm_ticket_single_view_client' due to missing validation on a user controlled key. This makes it possible for authenticated attackers, with Subscriber-level access and above, to read the contents of all support tickets.
Exploits & references
Proof-of-concept & detection
No public proof-of-concept or detection template is known for this vulnerability.
Advisories & patches
- Advisorywordfence.com
Related CVEs
More in ELEX WordPress HelpDesk & Customer Ticketing System
All 17| Severity | Vulnerability | CVE | Published |
|---|---|---|---|
| Critical9.8 | Unauthenticated PHP Object Injection to Remote Code Execution via 'form' Parameter ≤3.3.9Update to 3.4.0 | CVE-2026-119077 | |
| Critical9.1 | Unauthenticated Arbitrary File Deletion via 'ticket_attachment_path' Parameter ≤3.3.8Update to 3.3.9 | CVE-2026-114630 | |
| Critical9.8 | Unauthenticated Arbitrary File Upload via IMAP Email Attachment ≤3.3.7Update to 3.3.8 | CVE-2026-103768 | |
| Medium6.5 | Authenticated (Subscriber+) SQL Injection ≤3.3.6Update to 3.3.7 | CVE-2026-48964 | |
| Medium5.3 | Missing Authorization to Authenticated (Subscriber+) Settings Update ≤3.3.5Update to 3.3.6 | CVE-2025-14079 |
- Critical9.8Unauthenticated PHP Object Injection to Remote Code Execution via 'form' Parameter
≤3.3.9Update to 3.4.0
- Critical9.1Unauthenticated Arbitrary File Deletion via 'ticket_attachment_path' Parameter
≤3.3.8Update to 3.3.9
- Critical9.8Unauthenticated Arbitrary File Upload via IMAP Email Attachment
≤3.3.7Update to 3.3.8
- Medium6.5Authenticated (Subscriber+) SQL Injection
≤3.3.6Update to 3.3.7
- Medium5.3Missing Authorization to Authenticated (Subscriber+) Settings Update
≤3.3.5Update to 3.3.6
Timeline
CVE published
Severity medium, CVSS 4.3
Record last updated
Sources & licenses
Wordfence record- Vulnerability data
- Wordfence Intelligence. [object Object] Licensed under the CC BY-SA 4.0.
- CVE® identifiers
- [object Object]. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
- CVSS / CWE
- National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.
- VulnCrest content
- Summary, remediation guidance and page layout © VulnCrest. Not sourced from NVD.