ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.8 — Unauthenticated Arbitrary File Deletion via 'ticket_attachment_path' Parameter
CVE-2026-114630Published · Updated Action summary
Affected: ≤3.3.8Update to 3.3.9 or newer
All remediation steps- Severity
- Critical9.1
- CVSS
- 9.1CVSS 3.1 · CNA (Wordfence)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:HWhat does this vector mean?
AV:NAttack vector- Network
AC:LAttack complexity- Low
PR:NPrivileges required- None
UI:NUser interaction- None
S:UScope- Unchanged
C:NConfidentiality- None
I:HIntegrity- High
A:HAvailability- High
- Weakness
- CWE-22 Path Traversal
- Required access
- No account needed
- Exploit prediction (EPSS)
- No score
- CISA KEV
- Not listed
On this page8
Am I affected?
ELEX WordPress HelpDesk & Customer Ticketing System elex-helpdesk-customer-support-ticket-system
- Affected≤ 3.3.8
- Patched in3.3.9
Update to 3.3.9 or newer.
You are affected if you run ≤ 3.3.8. Version 3.3.9 and later are not affected by this issue.
- Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under ELEX WordPress HelpDesk & Customer Ticketing System.
- No admin access? Run a passive check of your site. It reads public files only.
- No account is needed to exploit this. Treat any exposed site on an affected version as at risk.
What to do
- Update to version 3.3.9, or a newer patched version
- Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
- Watch ELEX WordPress HelpDesk & Customer Ticketing System to get an email when the next vulnerability is published.
Advisory
Source description from Wordfence Intelligence, credited to Mohammed Dsleman.
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the factory_reset function in all versions up to, and including, 3.3.8 This makes it possible for unauthenticated attackers to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). This vulnerability is exploitable via a two-step chain: an unauthenticated attacker first stores an arbitrary ticket_attachment_path value by submitting a ticket through the nopriv eh_crm_new_ticket_post AJAX endpoint (whose nonce is publicly exposed via the [wsdesk_support] shortcode), then triggers the factory_reset routine via a GET request to wp-admin/admin.php?page=wsdesk_factory_reset, which is guarded only by is_admin() — a request-type check — rather than a capability check, causing unlink() to be called on the attacker-supplied path.
Exploits & references
Proof-of-concept & detection
No public proof-of-concept or detection template is known for this vulnerability.
Advisories & patches
- Advisorywordfence.com
Related CVEs
More in ELEX WordPress HelpDesk & Customer Ticketing System
All 17| Severity | Vulnerability | CVE | Published |
|---|---|---|---|
| Critical9.8 | Unauthenticated PHP Object Injection to Remote Code Execution via 'form' Parameter ≤3.3.9Update to 3.4.0 | CVE-2026-119077 | |
| Critical9.8 | Unauthenticated Arbitrary File Upload via IMAP Email Attachment ≤3.3.7Update to 3.3.8 | CVE-2026-103768 | |
| Medium6.5 | Authenticated (Subscriber+) SQL Injection ≤3.3.6Update to 3.3.7 | CVE-2026-48964 | |
| Medium5.3 | Missing Authorization to Authenticated (Subscriber+) Settings Update ≤3.3.5Update to 3.3.6 | CVE-2025-14079 | |
| Medium4.3 | Missing Authorization ≤3.3.5Update to 3.3.6 | CVE-2025-68837 |
- Critical9.8Unauthenticated PHP Object Injection to Remote Code Execution via 'form' Parameter
≤3.3.9Update to 3.4.0
- Critical9.8Unauthenticated Arbitrary File Upload via IMAP Email Attachment
≤3.3.7Update to 3.3.8
- Medium6.5Authenticated (Subscriber+) SQL Injection
≤3.3.6Update to 3.3.7
- Medium5.3Missing Authorization to Authenticated (Subscriber+) Settings Update
≤3.3.5Update to 3.3.6
- Medium4.3Missing Authorization
≤3.3.5Update to 3.3.6
Same weakness (Path Traversal)
All Path Traversal| Severity | Vulnerability | CVE | Published |
|---|---|---|---|
| High7.2 | Unauthenticated Stored Cross-Site Scripting via Comment User-Agent Header | CVE-2026-120688 | |
| Critical9.8 | Unauthenticated Arbitrary File Upload via File Upload via Public Form Submission | CVE-2026-125055 | |
| Medium5.3 | Unauthenticated Sensitive Information Exposure in 'search' Parameter | CVE-2026-121518 | |
| High8.2 | Unauthenticated Arbitrary File Deletion via 'form_fields[upload]' Parameter | CVE-2026-124218 |
- High7.2Unauthenticated Stored Cross-Site Scripting via Comment User-Agent Header
EZ SQL Reports Shortcode Widget and DB Backup
≤5.25.25Update to 5.26.45
- Critical9.8Unauthenticated Arbitrary File Upload via File Upload via Public Form Submission
Chatterbug Forms – Fast, Flexible WordPress Form Builder
≤1.0.2Update to 1.1
- Medium5.3Unauthenticated Sensitive Information Exposure in 'search' Parameter
Customer Reviews for WooCommerce
≤5.127.0Update to 5.128.0
- High8.2Unauthenticated Arbitrary File Deletion via 'form_fields[upload]' Parameter
Drag and Drop File Upload for Elementor Forms
≤1.6.2Update to 1.6.3
Timeline
CVE published
Severity critical, CVSS 9.1
Record last updated
Sources & licenses
Wordfence record- Vulnerability data
- Wordfence Intelligence. [object Object] Licensed under the CC BY-SA 4.0.
- CVE® identifiers
- [object Object]. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
- CVSS / CWE
- National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.
- VulnCrest content
- Summary, remediation guidance and page layout © VulnCrest. Not sourced from NVD.