JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.6 — Unauthenticated PHP Code Injection to Remote Code Execution
CVE-2024-7094Published · Updated Action summary
Affected: ≤2.8.6Update to 2.8.7 or newer
All remediation steps- Severity
- Critical9.8
- CVSS
- 9.8CVSS 3.1 · CNA (Wordfence)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:HWhat does this vector mean?
AV:NAttack vector- Network
AC:LAttack complexity- Low
PR:NPrivileges required- None
UI:NUser interaction- None
S:UScope- Unchanged
C:HConfidentiality- High
I:HIntegrity- High
A:HAvailability- High
- Required access
- No account needed
- Exploit prediction (EPSS)
- No score
- CISA KEV
- Not listed
On this page8
Am I affected?
JS Help Desk – AI-Powered Support & Ticketing System js-support-ticket
- Affected≤ 2.8.6
- Patched in2.8.7
Update to 2.8.7 or newer.
You are affected if you run ≤ 2.8.6. Version 2.8.7 and later are not affected by this issue.
- Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under JS Help Desk – AI-Powered Support & Ticketing System.
- No admin access? Run a passive check of your site. It reads public files only.
- No account is needed to exploit this. Treat any exposed site on an affected version as at risk.
What to do
- Update to version 2.8.7, or a newer patched version
- Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
- Watch JS Help Desk – AI-Powered Support & Ticketing System to get an email when the next vulnerability is published.
Advisory
Source description from Wordfence Intelligence, credited to Connor Billings.
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to PHP Code Injection leading to Remote Code Execution in all versions up to, and including, 2.8.6 via the 'storeTheme' function. This is due to a lack of sanitization on user-supplied values, which replace values in the style.php file, along with missing capability checks. This makes it possible for unauthenticated attackers to execute code on the server. This issue was partially patched in 2.8.6 when the code injection issue was resolved, and fully patched in 2.8.7 when the missing authorization and cross-site request forgery protection was added. CVE-2024-43274 is likely a duplicate of this issue.
Exploits & references
Proof-of-concept & detection
No public proof-of-concept or detection template is known for this vulnerability.
Advisories & patches
- Advisorywordfence.com
Related CVEs
More in JS Help Desk – AI-Powered Support & Ticketing System
All 38| Severity | Vulnerability | CVE | Published |
|---|---|---|---|
| Medium5.3 | Missing Authorization ≤5.0.3Update to 5.0.4 | CVE-2026-119513 | |
| Medium6.4 | Authenticated (Subscriber+) Stored DOM-Based Cross-Site Scripting via 'jsticket_message' Ticket Field via VenoBox data-title ≤5.0.2Update to 5.0.3 | CVE-2026-118046 | |
| Medium4.9 | Authenticated (Administrator+) Path Traversal to Arbitrary File Deletion via 'support_custom_img' Parameter ≤5.0.1Update to 5.0.2 | CVE-2026-104739 | |
| Medium4.3 | Authenticated (Subscriber+) Insecure Direct Object Reference ≤4.0.0Update to 5.0.0 | CVE-2026-103079 | |
| Medium4.3 | Authenticated (Subscriber+) Insecure Direct Object Reference ≤4.0.0Update to 5.0.0 | CVE-2026-103078 |
- Medium5.3Missing Authorization
≤5.0.3Update to 5.0.4
- Medium6.4Authenticated (Subscriber+) Stored DOM-Based Cross-Site Scripting via 'jsticket_message' Ticket Field via VenoBox data-title
≤5.0.2Update to 5.0.3
- Medium4.9Authenticated (Administrator+) Path Traversal to Arbitrary File Deletion via 'support_custom_img' Parameter
≤5.0.1Update to 5.0.2
- Medium4.3Authenticated (Subscriber+) Insecure Direct Object Reference
≤4.0.0Update to 5.0.0
- Medium4.3Authenticated (Subscriber+) Insecure Direct Object Reference
≤4.0.0Update to 5.0.0
Timeline
CVE published
Severity critical, CVSS 9.8
Record last updated
Sources & licenses
Wordfence record- Vulnerability data
- Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. Licensed under the CC BY-SA 4.0.
- CVE® identifiers
- Copyright 1999-2026 The MITRE Corporation. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
- CVSS / CWE
- National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.
- VulnCrest content
- Summary, remediation guidance and page layout © VulnCrest. Not sourced from NVD.