Fluent Support – Helpdesk & Customer Support Ticket System <= 1.8.5 — Unauthenticated Sensitive Information Exposure Through Unprotected Directory
CVE-2024-13568Published · Updated Action summary
Affected: ≤1.8.5Update to 1.8.6 or newer
All remediation steps- Severity
- High7.5
- CVSS
- 7.5CVSS 3.1 · CNA (Wordfence)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:NWhat does this vector mean?
AV:NAttack vector- Network
AC:LAttack complexity- Low
PR:NPrivileges required- None
UI:NUser interaction- None
S:UScope- Unchanged
C:HConfidentiality- High
I:NIntegrity- None
A:NAvailability- None
- Weakness
- CWE-200 Information Exposure
- Required access
- No account needed
- Exploit prediction (EPSS)
- No score
- CISA KEV
- Not listed
On this page8
Am I affected?
Fluent Support – Helpdesk & Customer Support Ticket System fluent-support
- Affected≤ 1.8.5
- Patched in1.8.6
Update to 1.8.6 or newer.
You are affected if you run ≤ 1.8.5. Version 1.8.6 and later are not affected by this issue.
- Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under Fluent Support – Helpdesk & Customer Support Ticket System.
- No admin access? Run a passive check of your site. It reads public files only.
- No account is needed to exploit this. Treat any exposed site on an affected version as at risk.
What to do
- Update to version 1.8.6, or a newer patched version
- Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
- Watch Fluent Support – Helpdesk & Customer Support Ticket System to get an email when the next vulnerability is published.
Advisory
Source description from Wordfence Intelligence, credited to Tim Coen.
The Fluent Support – Helpdesk & Customer Support Ticket System plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 1.8.5 via the 'fluent-support' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/fluent-support directory which can contain file attachments included in support tickets.
Exploits & references
Proof-of-concept & detection
No public proof-of-concept or detection template is known for this vulnerability.
Advisories & patches
- Advisorywordfence.com
Related CVEs
More in Fluent Support – Helpdesk & Customer Support Ticket System
All 12| Severity | Vulnerability | CVE | Published |
|---|---|---|---|
| Low3.7 | Fluent Support <= 2.4.7 — Unauthenticated Limited Modification of Linked Customer Profile Fields via Fluent Forms Feed ≤2.4.7Update to 2.5.0 | CVE-2026-119213 | |
| Medium4.3 | Missing Authorization ≤2.3.2Update to 2.4.0 | CVE-2026-94679 | |
| Medium4.3 | Authenticated (Custom role+) Insecure Direct Object Reference <2.3.1Update to 2.3.1 | CVE-2026-14197 | |
| Medium6.4 | Authenticated (Contributor+) Stored Cross-Site Scripting via 'redirect-to' Shortcode Attribute ≤2.3.0Update to 2.3.1 | CVE-2026-15665 | |
| Medium6.4 | Authenticated (Contributor+) Stored Cross-Site Scripting ≤2.3.0Update to 2.3.1 | CVE-2026-65470 |
- Low3.7Fluent Support <= 2.4.7 — Unauthenticated Limited Modification of Linked Customer Profile Fields via Fluent Forms Feed
≤2.4.7Update to 2.5.0
- Medium4.3Missing Authorization
≤2.3.2Update to 2.4.0
- Medium4.3Authenticated (Custom role+) Insecure Direct Object Reference
<2.3.1Update to 2.3.1
- Medium6.4Authenticated (Contributor+) Stored Cross-Site Scripting via 'redirect-to' Shortcode Attribute
≤2.3.0Update to 2.3.1
- Medium6.4Authenticated (Contributor+) Stored Cross-Site Scripting
≤2.3.0Update to 2.3.1
Same weakness (Information Exposure)
All Information Exposure| Severity | Vulnerability | CVE | Published |
|---|---|---|---|
| High7.2 | Unauthenticated Stored Cross-Site Scripting via Comment User-Agent Header | CVE-2026-120688 | |
| Critical9.8 | Unauthenticated Arbitrary File Upload via File Upload via Public Form Submission | CVE-2026-125055 | |
| Critical9.8 | Unauthenticated PHP Object Injection to Remote Code Execution via 'form' Parameter | CVE-2026-119077 | |
| Medium5.3 | Unauthenticated Sensitive Information Exposure in 'search' Parameter | CVE-2026-121518 |
- High7.2Unauthenticated Stored Cross-Site Scripting via Comment User-Agent Header
EZ SQL Reports Shortcode Widget and DB Backup
≤5.25.25Update to 5.26.45
- Critical9.8Unauthenticated Arbitrary File Upload via File Upload via Public Form Submission
Chatterbug Forms – Fast, Flexible WordPress Form Builder
≤1.0.2Update to 1.1
- Critical9.8Unauthenticated PHP Object Injection to Remote Code Execution via 'form' Parameter
ELEX WordPress HelpDesk & Customer Ticketing System
≤3.3.9Update to 3.4.0
- Medium5.3Unauthenticated Sensitive Information Exposure in 'search' Parameter
Customer Reviews for WooCommerce
≤5.127.0Update to 5.128.0
Timeline
CVE published
Severity high, CVSS 7.5
Record last updated
Sources & licenses
Wordfence record- Vulnerability data
- Wordfence Intelligence. Copyright 2012-2026 Defiant Inc. Licensed under the CC BY-SA 4.0.
- CVE® identifiers
- Copyright 1999-2026 The MITRE Corporation. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
- CVSS / CWE
- National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.
- VulnCrest content
- Summary, remediation guidance and page layout © VulnCrest. Not sourced from NVD.