Awesome Support – WordPress HelpDesk & Support Plugin <= 6.3.1 — Unauthenticated Sensitive Information Exposure Through Unprotected Directory
CVE-2024-13567Published · Updated Action summary
Affected: ≤6.3.1Update to 6.3.2 or newer
All remediation steps- Severity
- High7.5
- CVSS
- 7.5CVSS 3.1 · CNA (Wordfence)
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:NWhat does this vector mean?
AV:NAttack vector- Network
AC:LAttack complexity- Low
PR:NPrivileges required- None
UI:NUser interaction- None
S:UScope- Unchanged
C:HConfidentiality- High
I:NIntegrity- None
A:NAvailability- None
- Weakness
- CWE-200 Information Exposure
- Required access
- No account needed
- Exploit prediction (EPSS)
- No score
- CISA KEV
- Not listed
On this page8
Am I affected?
Awesome Support – WordPress HelpDesk & Support Plugin awesome-support
- Affected≤ 6.3.1
- Patched in6.3.2
Update to 6.3.2 or newer.
You are affected if you run ≤ 6.3.1. Version 6.3.2 and later are not affected by this issue.
- Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under Awesome Support – WordPress HelpDesk & Support Plugin.
- No admin access? Run a passive check of your site. It reads public files only.
- No account is needed to exploit this. Treat any exposed site on an affected version as at risk.
What to do
- Update to version 6.3.2, or a newer patched version
- Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
- Watch Awesome Support – WordPress HelpDesk & Support Plugin to get an email when the next vulnerability is published.
Advisory
Source description from Wordfence Intelligence, credited to Tim Coen.
The Awesome Support – WordPress HelpDesk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 6.3.1 via the 'awesome-support' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/awesome-support directory which can contain file attachments included in support tickets. The vulnerability was partially patched in version 6.3.1.
Exploits & references
Proof-of-concept & detection
No public proof-of-concept or detection template is known for this vulnerability.
Advisories & patches
- Advisorywordfence.com
Related CVEs
More in Awesome Support – WordPress HelpDesk & Support Plugin
All 31| Severity | Vulnerability | CVE | Published |
|---|---|---|---|
| Medium6.4 | Authenticated (Custom+) Stored Cross-Site Scripting via Ticket Attachment MIME Confusion ≤6.4.1Update to 6.4.2 | CVE-2026-103370 | |
| Medium6.4 | Authenticated (Subscriber+) Stored Cross-Site Scripting via 'gdpr-data' Parameter via wpas_gdpr_user_opt_out AJAX Action ≤6.4.0Update to 6.4.1 | CVE-2026-96268 | |
| Medium6.4 | Authenticated (Subscriber+) Stored Cross-Site Scripting ≤6.3.9Update to 6.4.0 | CVE-2026-96820 | |
| Medium4.3 | Missing Authorization to Authenticated (Subscriber+) Arbitrary User Denial via 'user_id' Parameter ≤6.3.9Update to 6.4.0 | CVE-2026-19946 | |
| Medium5.3 | Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter ≤6.3.7Update to 6.3.8 | CVE-2026-4654 |
- Medium6.4Authenticated (Custom+) Stored Cross-Site Scripting via Ticket Attachment MIME Confusion
≤6.4.1Update to 6.4.2
- Medium6.4Authenticated (Subscriber+) Stored Cross-Site Scripting via 'gdpr-data' Parameter via wpas_gdpr_user_opt_out AJAX Action
≤6.4.0Update to 6.4.1
- Medium6.4Authenticated (Subscriber+) Stored Cross-Site Scripting
≤6.3.9Update to 6.4.0
- Medium4.3Missing Authorization to Authenticated (Subscriber+) Arbitrary User Denial via 'user_id' Parameter
≤6.3.9Update to 6.4.0
- Medium5.3Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter
≤6.3.7Update to 6.3.8
Same weakness (Information Exposure)
All Information Exposure| Severity | Vulnerability | CVE | Published |
|---|---|---|---|
| High7.2 | Unauthenticated Stored Cross-Site Scripting via Comment User-Agent Header | CVE-2026-120688 | |
| Critical9.8 | Unauthenticated Arbitrary File Upload via File Upload via Public Form Submission | CVE-2026-125055 | |
| Critical9.8 | Unauthenticated PHP Object Injection to Remote Code Execution via 'form' Parameter | CVE-2026-119077 | |
| Medium5.3 | Unauthenticated Sensitive Information Exposure in 'search' Parameter | CVE-2026-121518 |
- High7.2Unauthenticated Stored Cross-Site Scripting via Comment User-Agent Header
EZ SQL Reports Shortcode Widget and DB Backup
≤5.25.25Update to 5.26.45
- Critical9.8Unauthenticated Arbitrary File Upload via File Upload via Public Form Submission
Chatterbug Forms – Fast, Flexible WordPress Form Builder
≤1.0.2Update to 1.1
- Critical9.8Unauthenticated PHP Object Injection to Remote Code Execution via 'form' Parameter
ELEX WordPress HelpDesk & Customer Ticketing System
≤3.3.9Update to 3.4.0
- Medium5.3Unauthenticated Sensitive Information Exposure in 'search' Parameter
Customer Reviews for WooCommerce
≤5.127.0Update to 5.128.0
Timeline
CVE published
Severity high, CVSS 7.5
Record last updated
Sources & licenses
Wordfence record- Vulnerability data
- Wordfence Intelligence. [object Object] Licensed under the CC BY-SA 4.0.
- CVE® identifiers
- [object Object]. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
- CVSS / CWE
- National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.
- VulnCrest content
- Summary, remediation guidance and page layout © VulnCrest. Not sourced from NVD.