WordPress plugin

Ruby Help Desk <= 1.3.3 — Missing Authorization to Arbitrary Ticket Modification

CVE-2023-1125Published Apr 10, 2023 · Updated Nov 13, 2026

Affected: ≤1.3.3Update to 1.3.4 or newer

All remediation steps

Watch plugin

Severity

Medium4.3

CVSS

4.3

CVSS 3.1 · CNA (Wordfence)

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

What does this vector mean?

AV:N Attack vector: Network
AC:L Attack complexity: Low
PR:L Privileges required: Low
UI:N User interaction: None
S:U Scope: Unchanged
C:N Confidentiality: None
I:L Integrity: Low
A:N Availability: None

Weakness

CWE-639 Authorization Bypass Through User-Controlled Key

Required access

Unknown

Exploit prediction (EPSS)

No score

CISA KEV

Not listed

On this page7

Am I affected?

Ruby Help Desk ruby-help-desk

Affected≤ 1.3.3
Patched in1.3.4

You are affected if you run ≤ 1.3.3. Version 1.3.4 and later are not affected by this issue.

Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under Ruby Help Desk.
No admin access? Run a passive check of your site. It reads public files only.

What to do

Update to version 1.3.4, or a newer patched version
Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
Watch Ruby Help Desk to get an email when the next vulnerability is published.

Advisory

Source description from Wordfence Intelligence, credited to Ameen Alkurdy.

The Ruby Help Desk plugin for WordPress is vulnerable to unauthorized modification of data due to a missing authorization check on the process_ticket_reply function in versions up to, and including, 1.3.3. This makes it possible for authenticated attackers with subscriber-level permissions or above to update arbitrary tickets in the system.

Exploits & references

Proof-of-concept & detection

No public proof-of-concept or detection template is known for this vulnerability.

Advisories & patches

Advisorywordfence.com

Timeline

Apr 10, 2023
CVE published
Severity medium, CVSS 4.3
Nov 13, 2026
Record last updated

Sources & licenses

Wordfence record

Vulnerability data: Wordfence Intelligence. [object Object] Licensed under the CC BY-SA 4.0.
CVE® identifiers: [object Object]. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
CVSS / CWE: National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.

How we use these sources