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Awesome Support <= 6.1.1 — Insecure Direct Object Reference to (Subscriber+) Ticket Export

CVE-2022-3511Published · Updated

Action summary

Affected: ≤6.1.1Update to 6.1.2 or newer

All remediation steps
Watch plugin
Severity
Medium4.3
CVSS
4.3
CVSS 3.1 · CNA (Wordfence)
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
What does this vector mean?
AV:N Attack vector
Network
AC:L Attack complexity
Low
PR:L Privileges required
Low
UI:N User interaction
None
S:U Scope
Unchanged
C:L Confidentiality
Low
I:N Integrity
None
A:N Availability
None
Weakness
CWE-639 Authorization Bypass Through User-Controlled Key
Required access
Unknown
Exploit prediction (EPSS)
No score
CISA KEV
Not listed
On this page8

Am I affected?

Awesome Support – WordPress HelpDesk & Support Plugin awesome-support

  1. Affected≤ 6.1.1
  2. Patched in6.1.2

Update to 6.1.2 or newer.

You are affected if you run ≤ 6.1.1. Version 6.1.2 and later are not affected by this issue.

  • Check your version: in wp-admin go to Plugins → Installed Plugins and read the version under Awesome Support – WordPress HelpDesk & Support Plugin.
  • No admin access? Run a passive check of your site. It reads public files only.

What to do

  1. Update to version 6.1.2, or a newer patched version
  2. Rotate administrator passwords and application secrets if the site ran a vulnerable version while publicly reachable.
  3. Watch Awesome Support – WordPress HelpDesk & Support Plugin to get an email when the next vulnerability is published.

Advisory

Source description from Wordfence Intelligence, credited to dc11.

The Awesome Support plugin for WordPress is vulnerable to Insecure Direct Object Reference to (Subscriber+) Ticket Export in versions up to, and including, 6.1.1. Improper protection of the 'file' parameter used to control the user id value during exported tickets archive downloads makes it possible for subscriber-level attackers to download arbitrary exported tickets for any user with tickets on the target site. These tickets could contain sensitive information.

Exploits & references

Proof-of-concept & detection

No public proof-of-concept or detection template is known for this vulnerability.

Advisories & patches

More in Awesome Support – WordPress HelpDesk & Support Plugin

All 31
More vulnerabilities in Awesome Support – WordPress HelpDesk & Support Plugin
SeverityVulnerabilityCVEPublished
Medium6.4Authenticated (Custom+) Stored Cross-Site Scripting via Ticket Attachment MIME Confusion
≤6.4.1Update to 6.4.2
CVE-2026-103370
Medium6.4Authenticated (Subscriber+) Stored Cross-Site Scripting via 'gdpr-data' Parameter via wpas_gdpr_user_opt_out AJAX Action
≤6.4.0Update to 6.4.1
CVE-2026-96268
Medium6.4Authenticated (Subscriber+) Stored Cross-Site Scripting
≤6.3.9Update to 6.4.0
CVE-2026-96820
Medium4.3Missing Authorization to Authenticated (Subscriber+) Arbitrary User Denial via 'user_id' Parameter
≤6.3.9Update to 6.4.0
CVE-2026-19946
Medium5.3Authenticated (Subscriber+) Insecure Direct Object Reference to Unauthorized Ticket Reply Access via 'ticket_id' Parameter
≤6.3.7Update to 6.3.8
CVE-2026-4654

Timeline

  1. CVE published

    Severity medium, CVSS 4.3

  2. Record last updated

Sources & licenses

Wordfence record
Vulnerability data
Wordfence Intelligence. [object Object] Licensed under the CC BY-SA 4.0.
CVE® identifiers
[object Object]. Used under the CVE Program. CVE® is a registered trademark of The MITRE Corporation.
CVSS / CWE
National Vulnerability Database (NVD), shown unmodified. This product uses the NVD API but is not endorsed or certified by the NVD.
VulnCrest content
Summary, remediation guidance and page layout © VulnCrest. Not sourced from NVD.

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